•PLEASE read shipping page BEFORE ordering• orders of a dozen or more MAY require signature required• During the holidays shipping WILL be delayed• BFC is not responsible for incorrect addresses, lost or stolen packages• We ship 🍪 Mon-Wed• UPS ESTIMATES transit times which are outside of our control • We are 🍪makers not freight experts•Please be nice•🍪😬🍪•

shipping {info}

 

how and when do you ship???

  • We ship UPS Monday -Wednesday. Choose shipping method at checkout and leave a gift note if needed.
  • Orders placed Wednesday after 11:00 am (CST) MAY ship the following week. Please follow tracking info automatically sent once package ships.
  • Orders are shipped in order of us receiving them. Example: an order received on a Wednesday has priority of an order received five days later on Monday.  In other words, orders are shipped first come, first served. Waiting to place an order on Monday for same day shipping is not a safe bet. Most likely orders placed Monday will ship Tuesday or Wednesday depending on how busy we are. 
  • Transit time starts when package is SHIPPED NOT when order is placed.
  • We may be able to ship Thursday if shipping to Chicago/Suburbs.
  • Please don't freak on us if your package arrives late.  We are bakers, not in charge of UPS service.
  • Example of a freak out: "I paid $7.26 for USPS 1 day it’s been 3 days my package isn't here yet. Where is it and why? How can you do this to me?  This is misleading. I'm never ordering from you again. This isn't right!!!" or “ I put the wrong apartment number on the address. Package was delivered to someone else, can you get it back for me?”  
  • We share your frustration and feel your pain. UPS estimates & control transit times. They are NOT always accurate and we have no control over shipping times.
  • We ship to addresses as provided and cannot replace cookies sent to a wrong address.
  • Ground shipping typically takes 1-5 days, depending on proximity to Chicago.
  • Transit time starts when package is SHIPPED NOT when order is placed.
  • 48 hours needed to prepare a local Chicago pick up or delivery.
  • Chicago city delivery: HAND DELIVERY available within certain boundaries - (ONLY to buildings where security or doorman is willing to accept a package.  DRIVER CANNOT LEAVE THE VEHICLE unattended to go inside and negotiate/ beg your doorman to take a package.
  • OR Email to arrange pick up at the kitchen we bake from {1030 North Hooker street, yes hooker! ) We will issue credit for the shipping.
  • Order confirmation and tracking sent ONLY IF YOU ADDED AN EMAIL ADDRESS TO YOUR ORDER.
  •  Track your package using the tracking number provided. Please be on the lookout for your package so your cookies don't get melted, frozen or meet some other unwanted fate!
  • Sometimes we create shipping labels a few days in advance of shipping. This does not mean your cookies have shipped- it means a label has been created. Use tracking info to see current information. 
  • Oftentimes mail carriers throw the cookies over a fence or into a bush. Sometimes they are delivered to a receiving room or a neighbor. Once a  package tracks as delivered, it’s delivered.  
  • Please do not let your cookies sit outside in the elements- they could melt or freeze.
  • We cannot guarantee a specific arrival date.
  • Orders cannot typically be received on Monday as we do not ship over the weekend. 
  • We are NOT responsible for items left unattended once they have been delivered.
  • Make sure your shipping address is correct. We are unable to replace packages if they are stolen from your front door, if you give us an incorrect address, or if you meant to send to your boss and by mistake sent to your ex mother-in-law. 
  • We hope you enjoy your big fat cookies... we certainly have fun creating them for you!

        xxoo

        big.fat.cookie.

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