really important {shipping stuff}

how and when do you ship?

    • We ship Monday, Tuesday and Wednesday from Chicago, choose either ups, usps or fedex.
    • Ground shipping typically takes 1-5 days, depending on your proximity to Chicago
    • Orders placed Wednesday after 11:00 am (CST) will ship the following week. UNLESS you are local in this case we may be able to ship Wednesday and Thursday.
    • We need 48 hours to prepare a local Chicago pick up or delivery. 
    • Chicago city delivery available- within certain boundaries OR pick up at our Lakeview shared kitchen {3109 North Broadway)
    • Locally we hand deliver to doorman buildings only, driver CANNOT leave the vehicle.
    • We will send a tracking number upon shipment, please be on the look out so your cookies don't get melted, frozen or meet some other unwanted fate! oftentimes carriers throw the cookies over a fence or into a bush.  we wrap each order with care and bubble, please do not let your cookies sit outside in the elements. 
    • we cannot guarantee a specific arrival date if you choose USPS, UPS OR FEDEX. please plan accordingly.
    • ***we cannot be responsible for items left unattended once they have been delivered.***
    • We are a small company and each order is baked and filled with the greatest attention to detail.
    • Please be sure your shipping address is correct. We are unable to replace packages if they are stolen from your front door, if you give us an incorrect address, or if you meant to send to your boss and by mistake sent to your ex mother-in-law. 
  • Once a package of cookies leaves our kitchen, we are  at the mercy of USPS, UPS and FEDEX.  The estimated time carriers give for a package to be delivered is only an ESTIMATE, we have found they usually take longer than the ESTIMATED time. Please plan accordingly. 

how long will it take to make and deliver / pick up my cookies?

since we are small and bake to order we MAY need a 48 hour window to process your order.  please send us am email if you need something special or fast!

We hope you enjoy your big fat cookies... we certainly enjoy making them for you! xxoo